Return & Refund Policy


 

RETURNS/EXCHANGES

 

  • Iterm to be exchanged must be returned in original good condition including in their original packaging, and the warranty certification and proof of purchase.
  • Exchange is only allowed for same item of different size within 10days from date of purchase, subject to size availability.
    • If the new item is of a higher price,you will pay for the difference in amunt,
    • If the new item is of a lower price,there is NO cash refund provided.
  • Please email us immediately at admin@agape-eco.com within 24hours after receiving your product.
  • Once we receive your email, we will reply on business days with return instructions.You have the option to mail return the product to our HQ within 14 days.
  • Iterm can only be exchanged once for every purchase.
  • Promotional and discounted items are strictly not allowed for exchange.
  • The company will not be responsible if our shipment is lost or damaged during the return transit.

 

 


 

PROCESSING A RETURN WITH PACKING SLIP

 

The packing slip received in your shipment includes a return form and shipping label for your convenience. If you retained these forms, please follow the instructions below to process your return:

  • Securely pack your item(s) in your original box or another box. Ensure labels are removed if you use the original box.
  • Fill in the "RETURN DETAIL"page of your packing slip. In the items list,write a return reason code (provided on the form) and the quantity for each item from the order that is being returned.

 

  • Return reasons are as follows:
    • Size too small
    • Size too big 
    • Overall fit issue
    • Damaged/Defective
    • Damaged in transit
    • Duplicate style/Shipment
    • General return/Gift
    • Connectivity issues

 

  • Put the "RETURN DETAIL" page into the box before sealing it.
  • Seal the pachage.
  • Affix the return shipping label on the outside of the box.

 

The address is on your pre-printed label. All returns must be sent with prper documentation to:

 

8, Jalan 3/5,

Bandar Baru Selayang,

68100 Batu Caves,

Selangor D.E, Malaysia.

(Please note that this address is for mail-in web returns only.)

 

When processing your return, we will first refund any Agape gift card used, then we will refund any other forms of payment used to place the original order.

 

 


 

PROCESSING RETURN ONLINE

 

  • Mail it back to us: Please email us with an image of your item, order number, with the proof of purchase and the reason for rturn. We will get back to you within 2 working days.
  • Once we have proceeded your request and checked that the item you'd like to exchange for is available. You may proceed to return your item to the nearest Post laju or FedEx location and customers are responsible for the returning shipment costs.
  • The return address is 8, Jalan 3/5, Bandar Baru Selayang, 68100 Batu Caves, Selangor D.E, Malaysia.

 

 


 

INTERNATIONAL RETURNS

 

  • Orders shipped to International Destinations have 30 days to return a qualifying item,but customers are responsible for return shipping expenses.
  • Please email us with an image of your item ,order number, with the proof of purchase and the reason for return. We will get back to you within 2 working days.
  • If you need any additional assistance with returning an item,
    • Please contact our customer service department at admin@agape-eco.com,
    • Via call us at 6 03-61278418,
    • Working hours: Monday to Friday, 9.00am-6.00pm.

 

 


 

 

SHIPPING INFORMATION

 

  • Ground orders are generally processed Monday–Friday, within 48 hours of the time the order is placed, except during holidays. All orders are subject to product availability.
  • Local express delivery is a ground method which usually delivers in 1-7 days, but is not guaranteed. Orders will be given tracking information and delivery will be made by local express delivery.
  • Agape does not guarantee delivery when delays are beyond our control due to adverse weather conditions, natural disasters, or mechanical failure.